A few weeks ago, like many others, we were hit by an O365 Exchange outage. What does usually an admin do, when something is down? -Send an email! But what do you do when email is also down? Ring/Text everyone? Blast it in Teams/Skype/Slack/etc? Pigeons?
This is what happened in our case with Workspace ONENotifications API for Intelligent Hub.
A colleague of mine shared this post on LinkedIn, about his recent mobile work experience. Conceptually, nothing in that post was really new – we could do the same 10+ years ago. So why are we still hearing then “I’ll get this info to you when I get to the office” or similar replies?
My guess is that it’s not just about you being able to do it, but also, how you feel about it. How many times have you thought “Yeah, I *could* do this now, but it’s so darn tedious. Better wait until I get to the office/home/hotel” ?
Truth is, most people don’t want to leave their comfort zone. But what happens to the investment in mobility tech, if it doesn’t extend that comfort zone into the mobile environment? If I can read my emails on the phone, but acting on most of them requires getting to the laptop, starting VPN, signing into apps several times and being generally stationary for a while?
There are of course mobile apps and services with great user experiece, and there are platform UX guidelines for Android, iOS, Windows etc. But I guess having one great app won’t help.
Thus, I think, it’s not just about mobility per se, but rather a seamless and comfortable user experience across most apps and devices. Would you agree? You can invest into MDM, IAM, SSO, MTD and other TLAs all you want, but if they don’t extend the user’s comfort zone, the best you will get is security, compliance and mildly annoyed users that are still thinking that work can wait.
If you do agree with the above, you may want to check out the short videos below. They are part of a larger playlist dedicated to employee experience. Even though they are cheery marketing videos, they show the actual user experience and workflows.