A while ago I stayed in a small hotel that, had virtually all the problems of ‘small hotel wi-fi’ (including unresponsive one-device-per-room hotspot and lack of support outside of business hours. How many people stay at the hotel inside the business hours?). This is very typical of a WLAN installation made by a small local jack-of-all-trades shop. Unfortunately, I see this issue way too often, especially in SMB deployments. I hope this article will help some of the SMB integrators and their clients.